Office Policies

Thank you for allowing Southeastern Cardiology Consultants to participate in your cardiovascular care. Our experienced staff is committed to providing comprehensive quality cardiovascular care in a  professional and compassionate manner. In order to better serve you and make your visit productive, we ask that you bring the follow to your office visits:

 

  • Current list of medications
  • Insurance Card and photo ID
  • Specialist Referral from primary care physician  (if your insurance plan requires)
  • Pertinent laboratory, previous diagnostic testing or other information you feel may be beneficial to your overall care
  • Co-Payment or other monies due at the time of service (as outlined by your designated insurance plan)

 

New Patients

We ask that all new patients arrive at least 20 minutes prior to their scheduled appointment time and bring 2 valid forms of ID, health insurance card(s), records from your previous physician (if applicable), a list of all current medications, and your co-payment or other monies due at the time of service (as outlined by your designated insurance plan)

No Shows/Late Cancellations

We understand that there are circumstances and/or changes in your schedule that may prevent you from keeping your appointment. If this situation arises, we ask that you call us at least 24 hours in advance, and we will gladly reschedule your appointment.


Further missed appointments/late cancellations may be grounds for dismissal from our practice. In the event that you have a special circumstance regarding your missed appointment, please contact our office manager.


Late Arrival:

Patients who have arrived on time will be seen ahead of those who arrive late.
 

Call ahead if you are late or unable to make your appointment time. We will do all that we can to accommodate your appointment and to minimize the need to reschedule your appointment.


Due to the high number of patients requiring cardiology care and disease management, waiting times for appointments can be long. Because of this, Southeastern Cardiology Consultants, PC has a low tolerance for missed appointments that waste resources and prevent other patients from receiving care in a timely manner


If you must miss a scheduled appointment, please notify our office by phone the day before the appointment or 3 days before a New Patient appointment. Messages are acceptable and can be left during normal business hours.

 

If you no show 3 times in a consecutive 12 month period, you may be discharged from the practice.


Refill Policy 

Medication refill requests can be made through the patient portal or by calling our office and will be processed by our staff within 48 hours. If you are overdue for a follow-up, or missed your last scheduled follow-up, we will require an appointment prior to refilling medications.


Co-Payments

Insurance companies require us to collect co-payments at the time of service. We accept cash, checks, Visa, MasterCard, Discover, and American Express.